Most customers ask their first question in the evening or at the weekend. And by the time the reply arrives the next morning, that customer has often already bought from someone else.
AI Sales Agent fills this gap. Customers get a reply as soon as they write on WhatsApp — and not with generic text, but based on your own catalog, prices and terms.
What it answers
Products and prices
Real information from the catalog: in stock or not, price, size and model differences.
Delivery
Which area, how long, on what terms — according to your rules.
Frequently asked questions
Opening hours, address, payment methods, warranty terms.
Order status
When connected to your system: where the order is and when it will arrive.
When it hands over to a person
The agent doesn't try to handle everything on its own. In the following cases the conversation is immediately passed to an operator and the customer is informed:
- When a discussion about a discount or special terms begins.
- When there is a complaint or signs of dissatisfaction.
- When the question is about a topic not covered in the catalog.
- When the customer directly says “I want to talk to an operator.”
What it relies on
The agent doesn't make things up — it only speaks within the information you provide. It doesn't guess prices that aren't in the catalog or promise products that don't exist. This is the same rule across all our AI solutions: if the information isn't available, the agent says “we'll check and get back to you” and hands over to a person.
The WhatsApp side
Setup is done via the WhatsApp Business platform. Two operating models are possible: keeping your existing number or allocating a separate number for automation. We decide together at the first meeting which one suits you — each option has its own limitations.
To be clear: the AI agent does not replace the salesperson. Its job is to give the first reply, close out simple questions and pass ready-to-buy customers to an operator. It's still a person who closes the sale.
How we work
All our AI solutions follow the same principle: AI does not make decisions — it speeds up your employees' work. The system prepares a draft, and a person reviews and approves the result. This lowers the risk of errors and keeps your team in control of the process.
- Discovery and audit — together we measure how much time each process takes.
- Pilot — a limited-scope trial in one department, using your real data.
- Measuring results — we compare the numbers before and after the pilot.
- Full rollout — once the results are clear, it is extended to the whole company.
- Ongoing support — the model and rules are updated as your workflows change.
Is this solution right for your business?
Let's review your process in a short conversation — if it's not a fit, we'll tell you so.
Contact usFrequently asked questions
What does the AI sales agent for WhatsApp tell customers?
The agent answers based on your catalog, prices and terms: product availability and price, delivery terms, opening hours, address, payment methods and warranty. When connected to your system, it can also tell the order status.
What does the AI agent do when it doesn't know the answer?
The agent doesn't make things up and only speaks within the information you provide. If the information isn't available, it says “we'll check and get back to you” and passes the conversation to an operator. The conversation also goes to a person when there is a discount discussion, a complaint, or the customer asks for an operator.
Can we keep our existing WhatsApp number?
Setup is done via the WhatsApp Business platform and two models are possible: keeping the existing number or a separate number for automation. Each option has its own limitations, and we choose the right one together at the first meeting.
Does the AI sales agent replace the salesperson?
No. Its job is to give the first reply, close out simple questions and pass ready-to-buy customers to an operator. It's still a person who closes the sale. All our AI solutions follow the same principle: AI does not make decisions, it speeds up employees' work.
