In a bank branch or pharmacy, service quality is measured by one number: average waiting time. But most branches do not have this number — they only have customer complaints, which arrive late and do not show at what hour or at which counter the problem occurred.
The system measures the queue continuously and shows the peak hours. The same cameras also perform security tasks in parallel.
What is measured
Queue and waiting
How many customers are waiting in the branch, and what the average wait is.
service quality is measured in numbersUnattended items
A bag or box left unattended in the hall for a long time is detected.
the security procedure is triggeredAfter-hours movement
When the office is closed, any human movement in the building triggers a notification.
night security is strengthenedEntrance flow
Number of people passing through the entrance, peak hours, daily flow report.
reception and shift planningComplaints come only from the most dissatisfied customers, and they come late. A waiting time measurement, on the other hand, is available for every day and every hour — the problem becomes visible before it turns into a complaint, and the staff schedule is built around it.
Who it is for
Bank branches, pharmacy chains, business centers, insurance and service offices. The value is higher in multi-branch networks — branches are compared using the same metric.
How it is set up
Your existing IP cameras are checked, one device is installed on site, a one-week trial runs, and then daily reports and instant notifications begin. Processing happens right on site — footage never leaves the building, and the system keeps running if the internet goes down. More about installation and requirements →
Frequently asked questions
Are customers identified?
No. The system does not recognize faces or identify individuals. What is measured is how many people are in the queue and how long they wait.
Does it meet bank security requirements?
Processing is done on site and footage does not leave the building — this is usually the key requirement in a banking environment. We review your specific internal rules during the assessment.
Does it connect with an existing queue system?
Yes. If you have an electronic queue system, the data can be matched — integration with our Electronic Queue System comes ready-made.
Let's start with a one-week trial
One camera, one task, one week. You see the results, then you decide. There is no commitment and no payment for the trial.
Request a trialor call us directly — +994 55 710 58 37
Frequently asked questions
How can waiting time be measured in a bank branch or pharmacy?
Camera analytics continuously measures how many customers are waiting in the branch and the average waiting time, and shows peak hours. This way the problem becomes visible before it turns into a complaint, and the staff schedule is built around these numbers.
What does camera analytics provide for office security?
The same cameras detect a bag or box left unattended in the hall for a long time and human movement in the building when the office is closed, and send notifications. In addition, it provides the number of people passing through the entrance, peak hours and a daily flow report.
Does it meet bank security requirements, and are customers recognized?
Processing is done on site and footage does not leave the building — this is usually the key requirement in a banking environment. The system does not recognize faces or identify individuals. Your bank's specific internal rules are reviewed separately during the assessment.
Does it connect with an existing electronic queue system?
Yes. If you have an electronic queue system, the data can be matched; integration with Creative Group's Electronic Queue System comes ready-made. To start, one camera, one task and a no-commitment one-week trial are offered.
