Pawnshop CRM — A Ready-Made Solution
A CRM system built specifically for the fully digital management of pawnshops and collateral centers. Every process, from customer intake to payment — in one platform.
Why Pawnshop CRM?
- Pawnshop-specific — not a generic CRM, but built specifically for the pawn business; collateral types, interest calculations and contract templates are included.
- Fast onboarding — we configure and launch the system within 1–2 business days; no special technical knowledge is required.
- Full Azerbaijani language support — the interface, contract templates and notifications are all in Azerbaijani.
- WhatsApp integration — customers receive automatic notifications: contract approaching its end, payment due, collateral status.
- Cloud or on-premise server — the system can be set up on our cloud infrastructure or on your own server.
- Multi-branch support — manage more than one pawnshop branch from a single account, each branch with its own staff.
Core modules
- Customer base — FIN code, ID card, address, contact details; customer history and all contracts in one place; photo uploads, notes.
- Collateral management — register gold, jewelry, electronics, documents and other collateral types; weight, fineness, value, photo; collateral status (active, redeemed, put up for sale).
- Contract template — print a PDF contract in one click; interest rate, term and amount are calculated automatically; signature field and stamp area included.
- Payments — principal + interest + penalty calculation; payment date tracking; partial payment support; payment receipt printing.
- WhatsApp integration — automatic reminder when a contract's end date approaches; payment receipts are sent via WhatsApp; template messages can be edited.
- Calculators — interest calculator: amount, term, rate; gold price calculator: weight × fineness × market price; late payment penalty calculation.
- Reports — daily/monthly/annual data; active contracts, those nearing expiry, overdue ones; totals of revenue, interest and collateral value; Excel export.
- Users and permissions — operator, accountant and manager roles; different access rights for each role; activity log — who did what and when.
- Notification templates — edit SMS or WhatsApp templates yourself; contract number, amount and date are filled in automatically.
- Audit log — all changes are recorded; contract edits, payment deletions, price changes; alerts for suspicious operations.
- Themes and mobile compatibility — light/dark theme; fully functional from a mobile browser; tablet support for cashiers.
Comparison with alternatives
| Feature | Pawnshop CRM | Generic CRM | Excel management |
|---|---|---|---|
| Pawnshop-specific modules | |||
| Automatic interest calculation | Manual | ||
| PDF contract printing | Add-on module | ||
| WhatsApp notifications | Extra charge | ||
| Collateral photos and documents | |||
| Multi-branch support | Premium plan | ||
| Azerbaijani language | Rarely | ||
| Audit log | Some |
Getting started
- Send a demo request — contact us via WhatsApp or the form.
- Setup meeting — we learn your workflow, number of branches and interest structure (30 min).
- System setup — we get the system ready with your data within 1–2 business days.
- Training — we show your staff how to use the system (online or offline).
- Live support — after go-live you receive full support from us for 30 days.
Who is it for?
- Pawnshop companies — pawnshops dealing in gold, jewelry and electronics.
- Credit unions — institutions issuing small collateral-based loans.
- Pawn stores — retail outlets that accept items as collateral.
- Branch networks — pawnshop companies running multiple branches in Baku and the regions.
Technical reliability
- Daily backup — your data is backed up automatically every day.
- SSL encryption — all data transfer goes through an encrypted channel.
- 99.9% uptime — stable service on Hetzner European servers.
- Rollback option — if any change goes wrong, you can return to the previous version.
Request a demo — reply within 1 business day
Try Pawnshop CRM with your own data. No payment, no commitment.
Frequently asked questions
What CRM software can be used for a pawnshop?
Pawnshop CRM is not a generic CRM; it is built for pawnshops and collateral centers: customer base, collateral management, PDF contract template, payments, calculators, reports and WhatsApp notifications are in one platform. The interface is in Azerbaijani.
Are interest, penalties and gold value calculated automatically?
Yes. For payments, the principal, interest and late payment penalty are calculated automatically, and partial payments are supported. The gold calculator computes value based on weight, fineness and market price, and the interest and amount are filled into the contract automatically.
Can we manage several branches and install the system on our own server?
Yes. Several pawnshop branches, each with its own staff, are managed from one account. The system can be set up on Creative Group's cloud infrastructure or on your own server; operator, accountant and manager roles have separate rights.
How does the switch to Pawnshop CRM work and how long does it take?
After the demo request, a setup meeting is held to learn your workflow, and the system is prepared with your data within 1–2 business days. Staff are trained, and full support is provided for 30 days after go-live.
